BEST CRM SYSTEM

Best CRM Systems in 2021 for Business Growth

Hello Friends, in this modern world, businesses need to stay ahead of their competition by adapting to the latest technology trends. One of the essential technologies that companies use to streamline their sales, marketing, and customer service processes is Customer Relationship Management (CRM) software.

CRM software helps businesses to manage their customer interactions, track leads, manage sales pipelines, and automate marketing campaigns efficiently. With so many CRM vendors in the market, selecting the best CRM software can be overwhelming. In this article, we have compiled a list of the best CRM systems for business growth in 2021.

1. Zoho CRM

Zoho CRM is a widely used cloud-based CRM software that caters to small to large businesses. It offers advanced features such as sales forecasting, social CRM, workflow automation, and analytics. Zoho CRM allows users to customize their CRM to meet their unique business needs. It also integrates well with third-party applications such as Google Workspace, Microsoft Office, and Mailchimp.

Zoho CRM also provides free plan options for up to three users with limited features. Its standard plan starts at $12 per user per month.

Features:

  • Advanced security features
  • Customizable dashboards and forms
  • Various automation tools
  • Web-to-lead forms
  • Lead, contact, and deal management
  • Analytics and reporting

2. Hubspot CRM

Hubspot CRM offers a comprehensive set of features that help businesses to manage their customers effectively. It integrates well with Hubspot’s Marketing and Sales tools that enable businesses to create a seamless customer experience. Hubspot CRM is user-friendly, and it is free to use, with unlimited users. Its paid plans start from $45 per user per month.

Features:

  • Marketing and Sales automation
  • Lead, contact, and deal management
  • Live chat and helpdesk
  • Email tracking and templates
  • Analytics and reporting
  • Collaboration tools

3. Salesforce CRM

Salesforce CRM is one of the most popular cloud-based CRM software in the market. It offers a wide range of advanced features such as workflow automation, lead management, sales forecasting, and analytics. Salesforce CRM allows businesses to automate their sales, marketing, and customer service processes, providing a real-time view of their sales pipeline and customer interactions.

Salesforce CRM has a steep learning curve, but it is highly customizable, allowing businesses to tailor their CRM to their specific needs. Its pricing starts from $25 per user per month, and it offers a wide range of integrations with third-party applications.

Features:

  • Advanced customization options
  • Mobile CRM app
  • Workflow automation
  • Customizable dashboards and reports
  • Lead, contact, and opportunity management
  • Collaboration and communication tools

4. Pipedrive

Pipedrive is a user-friendly and customizable CRM software that helps businesses to manage their sales pipeline effectively. It offers a range of features such as visual pipeline management, lead management, email integrations, and sales reporting. Pipedrive is suitable for small to medium-sized businesses and offers a free trial. Its pricing starts at $12.50 per user per month.

Features:

  • Visual pipeline management
  • Lead, contact, and deal management
  • Email integrations
  • Sales forecasting
  • Analytics and reporting
  • Web forms

5. Freshsales

Freshsales is a cloud-based CRM software that offers a range of sales features such as lead scoring, lead management, and customer profiling. It also offers a helpdesk that enables businesses to provide exceptional customer service. Freshsales integrates well with various third-party applications such as Zapier, Mailchimp, and Google Workspace. Its pricing starts from $12 per user per month with a 21-day free trial.

Features:

  • Lead, contact, and deal management
  • Visual pipeline management
  • Email tracking and templates
  • Sales automation and forecasting
  • Integrations with third-party applications
  • Analytics and reporting

6. Agile CRM

Agile CRM is an all-in-one marketing and sales automation software that helps businesses to manage their customer interactions efficiently. It offers features such as gamification, social media management, web analytics, and email marketing. Agile CRM is suitable for small to medium-sized businesses and offers a free plan with limited features. Its paid plans start from $9.99 per user per month.

Features:

  • Marketing and sales automation
  • Lead, contact, and deal management
  • Email tracking and templates
  • Social media management
  • Web analytics
  • Helpdesk and knowledge base

7. Insightly CRM

Insightly CRM is a cloud-based CRM software that offers a range of sales, marketing, and project management features. It provides a 360-degree view of customer interactions and tracks sales activity, creating comprehensive customer profiles. Insightly CRM integrates with third-party applications such as Quickbooks, Xero, and Microsoft Office. Its pricing starts from $29 per user per month.

Features:

  • Sales, marketing, and project management
  • Workflow automation
  • Customizable dashboards and reports
  • Lead and contact management
  • Integrations with third-party applications
  • Mobile CRM app

8. Copper

Copper is a cloud-based CRM software that offers a range of sales automation features such as workflow automation, lead management, and email tracking. It integrates well with various third-party applications such as G Suite, Slack, and Quickbooks. Copper is easy to use and offers a free trial. Its pricing starts from $25 per user per month.

Features:

  • Lead and contact management
  • Email tracking and templates
  • Workflow automation
  • Analytics and reporting
  • Integration with third-party applications
  • Mobile CRM app

9. Nutshell CRM

Nutshell CRM is an all-in-one sales automation software that helps businesses to manage their sales pipeline effectively. It offers features such as lead management, account-based marketing, and email tracking. Nutshell CRM integrates well with various applications such as Slack, Office 365, and Google Workspace. Its pricing starts from $19 per user per month, with a 14-day free trial.

Features:

  • Account-based marketing
  • Lead and deal management
  • Customizable dashboards and reports
  • Email marketing and automation
  • Analytics and reporting
  • Integrations with third-party applications

10. Really Simple Systems

Really Simple Systems is a cloud-based CRM software that offers a range of features suitable for small businesses. It provides features such as lead management, email marketing, service desk, and analytics. Really Simple Systems is easy to use, offers a free plan with limited features, and its paid plans start from $22.50 per user per month.

Features:

  • Lead and contact management
  • Email marketing
  • Service desk
  • Sales forecasting
  • Analytics and reporting
  • Mobile CRM app

Conclusion

CRM software is an essential tool for businesses to manage their customer interactions, automate their sales and marketing processes, and track their sales pipeline. The above-listed CRM systems are some of the best in the market in 2021, suitable for small to large businesses. Selecting the best CRM software for your business should be based on your unique business requirements, budget, scalability, and integration capabilities.

We hope this article has provided insights into the best CRM systems for your business growth. Feel free to reach out if you have any questions or require further assistance in selecting the right CRM software for your business needs.

Until next time, see you in our next article.

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